We want you to love what you receive. Here's how it works if you don't.
Last updated: June 2025
As a consumer purchasing online, you have the right to withdraw from your purchase within 14 days of receiving the item, without giving any reason. This right applies in accordance with EU consumer law (Directive 2011/83/EU) and Belgian legislation.
Contact us at hello@kune-shop.com within 14 days of receiving your order, clearly stating your intention to return the item and your order details. After notifying us, you have a further 14 days to return the item to us. We will confirm receipt of your withdrawal request by email.
Items must be returned in the same condition as received — unused, uninstalled, and undamaged beyond normal handling. Vintage character (patina, age marks) does not constitute damage. However, any new damage, signs of use, or missing components may affect your refund. Items should be securely packaged for return.
Once we receive and inspect the returned item, we will process your refund within 14 days. The refund will be made using the same payment method used for the original purchase, unless agreed otherwise. We will not charge any additional fees for the refund.
Return shipping costs are the responsibility of the buyer, unless the item was damaged on arrival or was not as described. In those cases, we will cover the return shipping costs. For valuable or fragile items, we recommend using a tracked and insured shipping service.
The right of withdrawal does not apply to: items that have been clearly customised or personalised for you at your request; items that have deteriorated due to improper storage or handling after delivery; or items for which the return period has expired.
If an item arrives damaged in transit, or is materially different from its description on our website, please contact us immediately at hello@kune-shop.com with photos of the damage or discrepancy. We will work with you to find a fair solution, which may include a full refund including return shipping costs, a partial refund, or a replacement where possible.
For any questions about returns or to initiate a return, contact us at hello@kune-shop.com. We are based in Lokeren, Belgium, and aim to respond to all enquiries within 2 business days.
Questions?
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